By Staff Writer | January 1, 2006
Putting Customers First
Aviation Instrument Services, Inc. (AIS) was established in 1977 with one goal in mind; to build a reputation of excellence in service. Today, this Miami-based company maintains this commitment, whether for quality helicopter instrumentation and repair, or serving as a convenient consignment "clearing house" for its customers' excess inventory.
AIS' success in meeting this goal can be measured by the words of its customers. A case in point: "AIS has continually offered a very high level of personal and professional service in subcontract repairs and overhauls," says Greg Lindley, Managing Director of Helispares Ltd.
"When AIS's experience is joined with their buying power, their customer receives a level of value that is unbeatable," adds Dave Vorsas, President of JDC Company.
"AIS is an exemplary Smiths' Customer and Supplier," concludes Bruce Bannon, Smiths Aerospace's Vice President of Marketing, Customer Services. "They provide the ultimate in customer service by maintaining excellent control of their inventories. AIS staff members are professional and courteous, always responding with a sense of urgency that our industry demands."
What has AIS done to earn such high praise? "In the pursuit of our goal, we have grown into a multi-dimensional company that provides a variety of services to meet our customers' needs," replies AIS President and Founder Jim Sensale. "These services include offering quality instrumentation to the general/corporate aviation and helicopter markets through both outright and exchange sales, as well as providing an efficient, single-source management of component repairs and overhauls through our approved repair shop network."
Managers take note: By sourcing repairs through AIS, you can avoid warranty headaches! The reason: "When a warranty problem arises with a unit and the shop you used does not carry any exchanges or loaners, you must send the unit back and wait for repair," Sensale explains. "With repairs handled by AIS, you are sent an exchange at no charge provided that we have it in our inventory, or in the inventory of any of the shops with which we deal." As a result of AIS' long-term relationships with a network of more than 30 highly qualified repair facilities, the company is highly successful in finding the exchange parts that its customers need.
"To aid many of our customers with their surplus inventory pains, we have established a very attractive consignment program that allows companies to offload their surplus to our facility for us to manage and sell," Sensale adds. "Using this program, our customers have been able to free up large sections in their warehouses of maturing inventory and fill them with more desirable inventory using the cash flow we produce for them."
From parts acquisition and sales to managed component repair and replacement, AIS does it all. In fact, it is fair to say that AIS looks out for its customers' interests every step of the way. The proof of this statement is in the words of the happy customers quoted above, and those whose words can be read at www.aviation-instrument.com.
"Parts and service you can trust, every step of the way!" At AIS, this isn't just a slogan, it's a guarantee.