As part of a wider effort to increase customer support, Breeze-Eastern is lowering the amount of time it takes to turn around overhaul and repair projects. The Whippany, N.J.-based firm reports that turnaround times have decreased by 54 percent over the past year, on top of expanding its customer support organization and establishing a 24-hour support line.
Vice president of contracts and customer support Mike Koons leads a 16-person staff, which has grown recently with five new customer account managers responsible for different regions. Bryan Delia covers Europe and Africa; Philip Stauffacher, Christine Hawk and Paul Kopczynski are tasked with support for North and South America, and Jason Brandle assists operators in Australasia.
Other recent changes include Robert Fiorentino becoming logistics manager, while Jim Fett is manager of training and technical support, and Jason Sterr is manager of contracts. All report to Rodger Hahneman, general manager of operations and customer support. Breeze-Eastern’s new 24-hour customer service line is 1-973-602-1165.
Related: Repair News