Rolls-Royce has launched a 24/7 Operations Center for its civil helicopter engines to deliver round-the-clock support for its global customer base. The new center is the focal point of a series of improvements to the customer experience for helicopter engine operators and fleets, aimed at further enhancing mission success.
The new Operations Center will align helicopter engine support with a model already proven successful in both civil and military operations.
Operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support center, aligning overall support processes with the Rolls-Royce Defense Operations Center in Indianapolis.
About 4,500 individual helicopter customers are now supported by the Operations Center, including nearly 16,000 civil aircraft.