Commercial

Sikorsky Launches New Customer Portal, Maintenance Management System

By S.L. Fuller | October 12, 2017

Thai Aviation Services Sikorsky S92 S76

Thai Aviation Services' Sikorsky S-92 and S-76. Photo by Ned Dawson

Sikorsky has a new customer portal, the manufacturer said. It is launching a next-generation customer portal, which Sikorsky said provides an enhanced and more direct web-based location for customer maintenance needs and questions.

The access point remains the same; users can access the site on any computer or mobile tablet device. The site now integrates the Sikorsky360TM content library and the old customer portal. Users can access technical content, publications and notifications, view subscription-based services, order parts, make claims, check inventory, request a quote and view historical data in the same location. Customers can also use the site to report an Aircraft on Ground event, view e-notifications request shipments and quickly search for parts.

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“More than 2,500 customers utilize our customer portal on a daily basis,” said Sikorsky’s VP for commercial systems and services, Dana Fiatarone. In a continuous effort to enhance our customer service, we’ve improved the Sikorsky360TM site, allowing for a more user-friendly experience and more efficient communication with customers.”

Sikorsky has also introduced its next-generation Helotrac maintenance management system. The new version is “more user-friendly” and integrates other Sikorsky products, including Interactive Electronic Technical Manuals, maintenance planning, parts ordering and health and usage monitoring. It also offers more fleet analytics and fleet management functionalities for S-92, S-76, S-70iTM and S-434TM.

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