Company Profile: Aviation Instrument Services: Putting Customers First

By Staff Writer | January 1, 2008
Send Feedback

Aviation Instrument Services, Inc. (AIS) was established in 1977 with one goal in mind; to build a reputation of excellence in service. According to its customers, it has achieved this goal: "AIS has continually offered a very high level of personal and professional service in sub-contract repairs and overhauls," says Greg Lindley, Managing Director of Helispares Ltd.

Today, this Miami-based company delivers excellent service in a variety of areas, such as quality helicopter instrumentation and repair, and serving as a convenient consignment ‘clearing house’ for its customers’ excess inventory. "In the pursuit of our goal, we have grown into a multi-dimensional company that provides a variety of services to meet our customers’ needs," explains AIS President and Founder Jim Sensale. "These services include offering quality instrumentation to the general/corporate aviation and helicopter markets through both outright and exchange sales, as well as providing an efficient, single source management of component repairs and overhauls through our approved repair shop network."

By sourcing repairs through AIS, managers can avoid warranty headaches! The reason: "When a warranty problem arises with a unit and the shop you used does not carry any exchanges or loaners, you must send the unit back and wait for repair," Sensale says. "With repairs handled by AIS, you are sent an exchange at no charge provided that we have it in our inventory, or in the inventory of any of the shops with which we deal." As a result of AIS’ long-term relationships with a network of over 30 highly qualified repair facilities, the company is highly successful in finding the exchange parts that its customers need.


"To aid many of our customers with their surplus inventory pains, we have established a very attractive consignment program that allows companies to offload their surplus to our facility for us to manage and sell," Sensale adds. "Using this program, our customers have been able to free up large sections in their warehouses of maturing inventory and fill them with more desirable inventory using the cash flow we produce for them."

From parts acquisition and sales to managed component repair and replacement, AIS does it all. In fact, it is fair to say that AIS looks out for its customers’ interests every step of the way. The proof of this statement is in the words of the happy customers quoted above, and those whose words can be read at

"Parts and service you can trust, every step of the way!" At AIS, this isn’t just a slogan, it’s a commitment backed by 31 years of experience.

Contact: Aviation Instrument Services, Inc., 12181 S.W. 129th Court, Miami, Florida 33186

Receive the latest rotorcraft news right to your inbox