Breeze-Eastern Corporation has reduced commercial spare parts delivery times from 90 days to less than 30, and the most commonly ordered spares are now reaching customers in just 14 days. Commercial overhaul and repair turn times have also steadily declined and have been cut in half over the last two years.
President and CEO Brad Pedersen said the company’s investment in staff and inventory — and a focused two-year effort to reach the 30-day goal — is paying off. “Breeze-Eastern is changing,” he said. “Our entire team knows that we cannot rely on past success to build a future that’s truly worthy of the Breeze-Eastern name and legacy.”
In 2014, the company changed its spare parts distribution process, and customers began working directly with Breeze-Eastern for expedited support. Breeze-Eastern also changed its spare parts distribution process for military customers. In Europe, the Saab Center of Excellence is guaranteeing 30-day turn times and other enhanced services for product maintenance, repair and overhaul (MRO). A customer web portal and expanded training programs have also been established. Customers and suppliers are encouraged to register products and use the portal login feature to open an account at www.breeze-eastern.com. With a secure account, users may access information and submit requests. Future enhancements to the user-friendly portal will enable customers to complete online transactions.
In 2014, Pedersen said the company assumed more responsibility for direct accountability and contact with its customers and partners, reducing its reliance on outside market consultants and building a more robust internal team that is regionally focused according to customer location. “Everything we are doing is designed to bring us closer to the customer and better support the mission,” said Pedersen. “We have a dedicated group of people who genuinely care about helping the customer.” For example, phones are staffed 24 hours per day, because “time zones will not impede a direct connection and immediate help for a customer in need."
Breeze-Eastern representatives will be available to answer customer questions about parts distribution and much more at Exhibit 4032 throughout HAI Heli-Expo 2015, March 3-5 in Orlando, Fla. A broad array of helicopter hoists, hooks and accessories will be on display at the company’s spacious and modern exhibit.
Related: Maintenance Service News