Public Service

EMS Operator Launches App to Request Immediate Transport

By S.L. Fuller | January 18, 2018
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AW119Kx Life Link III EMS

Photo courtesy of Life Link III

A new mobile app allows hospitals and first responders to request air medical transport from a mobile device. Life Link III launched OneLink Wednesday, connecting mobile devices, tablets or desktops directly to the Life Link III Communication Center.

Once a transport is requested by the app, it is immediately sent to Life Link III’s computer-aided dispatch system. Once the operator has assigned an aircraft, the user would receive notification of the flight status and have the ability to track the estimated time of arrival through the OneLink flight map. Life Link III said it would send the closest appropriate aircraft, even if it’s not part of its own fleet.


“OneLink provides our partners in care with another great resource to enhance access to critical care and minimize transport time,” said Josh Howell, VP of operations at Life Link III. “Utilizing OneLink will allow hospital teams and first responders to streamline the process when requesting air medical transport, decreasing our response time and allowing the focus to continue to be on the patient and getting them to the care they need as quickly as possible.”

OneLink was developed in partnership with Flight Vector, Life Link III said. It is available for both scene incidents and inter-facility transports. Hospitals and first responders are required to go through a verification process to register.

Life Link III says it is the largest hospital-based non-profit consortium program in the U.S. It operates seven helicopter bases in Minnesota and Wisconsin. An eighth base is planned, the operator said, opening this year in Wisconsin. Life Link III operates both fixed- and rotary-wing aircraft. It has a fleet of Leonardo 119Kxs; those services are provided by Air Methods.

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